Terms of Service

Effective 7 October 2026

In short: you pay monthly or yearly in advance and can cancel any time; your restaurant's data belongs to you; you're responsible for your prices, taxes and bills; we work hard to keep TableOrder running but can't promise it will never be interrupted.

1. Who we are and what these terms cover

TableOrder ("we", "us") provides TableOrder, software for restaurants to take orders, run a kitchen display, print kitchen order tickets (KOTs) and bills, take payments and see reports (the "Service"), through our website, the browser app and our Android and Windows apps. These terms are an agreement between us and the restaurant business that subscribes ("you"). By using the Service you agree to them. If you use it on behalf of a business, you confirm you're allowed to accept these terms for that business.

2. Your account

• We create your restaurant account and give you a restaurant code. The owner account can add staff and set their roles and PINs.
• Keep PINs private, and remove or change the PIN of anyone who should no longer have access. You're responsible for what's done with your account, including by your staff.
• Tell us straight away if you think someone has used your account without permission.

3. Plans, prices and payment

• The Service is offered per restaurant (one outlet) for ₹300 per month or ₹3,000 per year, or any other price we agree with you in writing.
• Fees are paid in advance for each month or year. Unless you cancel, your plan continues for another period of the same length, and we'll ask you to pay for it before it starts.
• If a payment is more than 7 days overdue, we'll remind you; if it's still unpaid after a further 7 days we may suspend access until it's paid. Your data is kept during a suspension (see section 8).
• We may change prices for future periods. We'll tell you at least 30 days before a change affects you; it applies from your next period, and you can cancel before then if you don't agree.
• Prices are in Indian rupees. Any taxes that apply by law are added as shown on our invoice.

4. Cancelling and refunds

• You can cancel any time by contacting us. Your access continues until the end of the period you've paid for, and you won't be charged again.
• Fees already paid are not refundable, except where the law requires a refund or where we end the Service for reasons other than your breach of these terms. In that case we refund the unused part of your fee.

5. Your data

• Your menu, orders, bills, payments, staff records and reports ("Your Data") belong to you. You allow us to store and process Your Data only to provide, secure, support and improve the Service.
• You can ask us for an export of Your Data at any time while you're subscribed and for 90 days after your subscription ends.
• If you record information about your customers (such as a name or phone number on an order), you are responsible for collecting and using it lawfully. We process it on your behalf, as described in our privacy policy.

6. Your responsibilities

• You're responsible for your menu, prices, tax rates and settings, and for the bills, invoices and records you issue with the Service, including your GST registration and filing obligations. Check your tax settings with your accountant.
• Use the Service only for lawful business purposes. Don't try to access other restaurants' data, interfere with or overload the Service, copy or reverse engineer it, or resell it without our written agreement.
• You provide and look after your own devices, internet connection and printers.

7. Availability and support

• We aim to keep the Service available at all times, but it may occasionally be interrupted for maintenance, updates or reasons outside our control. The apps keep working for orders and billing while offline and upload when the connection returns, but we can't guarantee uninterrupted or error-free operation.
• We help with setup (adding your menu, tables, taxes and staff) and answer support questions by email.
• We may improve and change the Service over time. We won't remove a core feature (order taking, kitchen display, billing, payments or reports) during a period you've paid for without offering a refund for the rest of that period.

8. Suspension and ending the Service

• We may suspend or end your access if you seriously or repeatedly break these terms, if fees remain unpaid as described in section 3, or if the law requires it. Where reasonable, we'll warn you first and give you a chance to fix the problem.
• When your subscription ends, we keep Your Data for 90 days so you can come back or ask for an export, then delete it, except for records we must keep by law.

9. Liability

• Nothing in these terms limits liability that cannot be limited by law.
• We are not liable for indirect or consequential losses, such as lost profits, lost business or loss of goodwill, or for losses caused by your devices, internet connection, printers, settings or staff.
• Our total liability to you for all claims in any 12 months is limited to the fees you paid us for the Service in those 12 months.

10. Changes to these terms

We may update these terms. If a change materially affects you, we'll tell you at least 30 days before it takes effect. Continuing to use the Service after that means you accept the updated terms; if you don't, you can cancel.

11. Governing law

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. The courts of British Columbia, Canada have exclusive jurisdiction over any dispute arising from them or from the Service. Before going to court, we'll both try in good faith to resolve the dispute by talking it through.

12. Contact

Questions about these terms: contact us.